Objective of the course
The goal of this course is to lead participants to: Understand,
apply and to discover that exceptional customer service skills
provide employees with new insights into customer behaviour, and
effective tools for creating lasting customer satisfaction and be
strategically positioned for administrative excellence. The course
also aims at helping the participants to identify their
misconceptions about assertiveness and practice best assertiveness
skills; and address the emotional and cognitive roadblocks that
impede their ability to be assertive at their workplace.
